영어 사과 이메일표현 apologizing via email

안녕하세요 지식마블입니다. 

오늘은 영어이메일 쓸 때, 사용할 수 있는 표현들 소개드립니다. 

Please accept my apologies.

I’m sorry. I didn’t mean to..

(I’m) sorry. I didn’t realize the impact of…

Please accept our deepest apologies for…

Please accept my sincere apologies for…

Please accept this as my formal apology for…

Please allow me to apologize for…

I would like to express my deep regrets for…

I would like to apologize on behalf of our company.

Please accept my apology for…

I apologize for my failure to…

I’m particularly sorry for…

관리자로서 사과하는 영어 이메일 예제

만약 여러분이 실수한 직원들 대신하여 고객에게 사과할 때에는 직원에 대한 비난을 하기 보단, 관리자로서의 본인의 책임을 기술하는 것이 고객들에게 훨씬 더 책임있는 모습으로 보입니다. 이럴 때 보내는 영어 이메일 예제드립니다. 

Dear Ms. Jones,

On behalf of ABC Office Equipment, I extend our sincerest apologies for the bad experience you had with our sales associate, James. I understand that James made unprofessional remarks when you visited our storefront to inquire about a new copier. You came to us in search of information, and instead were subjected to a pushy salesperson.

At ABC, it’s our goal to help you make an informed purchase decision without having to deal with aggressive sales tactics. James is a new employee that I’ve been training. I take full responsibility for his behavior. He has received a written reprimand and will be shadowing one of our senior sales associates until he has a better understanding of the ABC Office Equipment approach to customer service.

I’m grateful that you brought this issue to my attention and I ask your forgiveness. We’d love to earn your business. I’ve included a voucher for 20 percent off your next purchase in our store as a thank-you, should you decide to give us a second chance. We hope to see you again soon!

Kind regards,

Jennifer Smith Equipment Sales Manager

개인적으로 사과하는 영어 이메일 예제

Dear Dylan,

I apologize for not arriving on time to pick you up from the airport yesterday afternoon. I have no excuse for keeping you waiting and wondering when your ride would show up.

It’s important to me not to let people down when they’re depending on me. Next time, I’ll make better use of calendar alerts so I’ll be sure to leave in plenty of time to arrive as scheduled, or even ahead of schedule.

I humbly ask your forgiveness. I hope my mistake won’t prevent you from seeking my help in the future. I’m always happy to be of service.

All the best,

Jillian

일반 대중들에게 사과하는 영어 이메일 예제

Hello Everyone,

I owe you all an apology. When I planned my costume for our annual company Halloween bash, I clearly wasn’t thinking. I now realize that what I wore was offensive to some of you, as well as to your families.

It was never my intention to cause anyone distress. Looking back, however, I can clearly see that I didn’t think things through before I decided on what to wear. Next time, I’ll be sure to weigh my warped sense of humor against my sense of propriety and choose something that isn’t controversial.

I hope you’ll forgive me for making you uncomfortable. Please accept the cupcakes in the breakroom as a sincere peace offering.

All the best,

Jamie

많은 도움 되셨길 바라며~ 빠잉~!